With The Farmers Bank debit card fraud alerts, keeping your debit card safe is as easy as sending a text.
With our new and improved debit card fraud alerts, you will now receive text fraud alerts to your mobile device. If our debit card fraud alert system detects suspicious activity on your debit card, you will receive a text message with details about the suspected transaction. All you have to do is respond to the text with a “YES” or “NO” to confirm or deny the transaction.
Watch our Automated Debit Card Fraud Alert Video
When we text you...
If our debit card fraud alert system detects suspicious activity on your card, you'll receive a text message* with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction. If you indicate the transaction is fraud, you'll receive another message with a number to call for follow-up. If not, you're all set. The system will mark the transaction as legitimate and you can get on with your day - simple as that.
Here's an example of how it works:
EXAMPLE Text Alert
Free MSG: The Farmers Bank Fraud Center 8667509107. $201.45 on card 1234 at Shopsmart. If valid reply YES, fraud NO. To Opt Out, STOP.
If you respond “YES”
Free MSG: The Farmers Bank Fraud Center 8667509107. Thank you for confirming this activity. You may continue to use your card. To Opt Out reply STOP.
If you respond “NO”
Free MSG: The Farmers Bank Fraud Center 8667509107. Your response has placed a block on the card. Call us immediately at 8667509107, avail 24/7. To Opt Out reply STOP.
If you respond “HELP”
Free MSG: The Farmers Bank Fraud Center 8667509107. Call 8667509107, avail 24/7 for help. Reply STOP to cancel Fraud Alert text msgs.
If you respond “STOP”
Free MSG: The Farmers Bank Fraud Center 8667509107. Per your request you will no longer receive Fraud text alerts. To reactivate Fraud Text Alerts, reply UNDO
*Text Messaging is a free service offered by The Farmers Bank; rates and fees from your wireless carrier may apply.
When we call you...
If fraudulent debit card use is suspected on your bank account and we can't reach you by text message, you will be called to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your debit card.
Our automated call center will ask you to verify recent transaction activity on your card:
• You'll be asked to verify your identity and provide your 5 digit ZIP code
• You'll be able to respond via your touch-tone keypad
• You'll also be provided a toll-free number to call should you have additional questions
It is the policy of The Farmers Bank to NEVER solicit customer information or identification, numbers or passwords via e-mail. If you are approached with such an offer, DO NOT REPLY to the e-mail and instead contact The Farmers Bank immediately.
Unless absolutely required for a legitimate business purpose, you should avoid giving out your:
• Address and Zip Code
• Phone Number
• Date of Birth
• Social Security Number
• ATM/Debit Card or Account Number
• ATM/Debit Card Expiration Date
Online, you should never respond to unsolicited emails that:
• Ask you to verify your card or account number
• Send account information
• Link to websites
Your PIN number is private - never give it out.
How do I enroll for this service?
No enrollment will be necessary. If we have your mobile phone number on file, you don't have to do anything. It's really that easy. If you need to confirm or update your mobile phone number, email address or home phone number give us a call at 765-654-8731.
Why would I receive a text alert?
When our debit card fraud alert system suspects a transaction may be fraudulent, it will immediately send a text requesting verification that a transaction is valid. If you need to update your mobile phone number give us a call at 765-654-8731.
What if the suspected transaction is valid?
Simply respond YES and send the reply. Please keep in mind that it could take 5-10 minutes for a block to be removed in some situations.
What if the suspected transaction is fraudulent?
Simply respond NO and send the reply. The debit card will be immediately blocked and no other transactions will be completed until you contact us.
What if I do not respond to the text message?
If you do not respond by text, the system will then attempt to contact by phone or email.
From what number will the text message be sent?
The short code for these text messages is 37268.